At work we typically interact with both internal and external customers. Do you like working with customers? Do you feel you work well with difficult customers? Do you have any particular coping mechanisms in place that enable you to deal effectively with difficult or perhaps even irate customers?
BTW, we hope to share some of these experiences in the classroom via some of our current events. So in the place of an actual current event we would like you to describe the scenario with the customer (or if you were the customer) and how the situation was handled. If you have any suggestions on how the service provider could have improved their services we'd like to hear about that; as well.
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17 comments:
hi i am jacob, i am in this class
i learned to hold my tongue which is probably the most useful information for someone working with a customer
this is Jeff
this is Brian, glad to be here.
lyke omgzzzzzzzzzzzzzzzzzz
This is Sharon the most awesomest person ever.
Hi I'm Trevor
I have found that working with customers is easiest when you have a set standard of operation. By that I mean, if you have a certain way of dealing with customers and you stick to it no matter what it makes customer service a lot easier. A difficult customer can be used as a good learning experience. Most of the time their problem is small, but their attitude makes it larger than it has to be. The right questions can pry the needed information from them. Once that is achieved, the rest is just a matter of stepping them through the set procedure you already have in place.
hi i'm tantan
It is cold in this room......
I don't mind talking to the customer service people if they know what they are talking about. I hate the people who are from a different country with a accent.
la ti da ti da. blogging is boring.
Customer Service!
You're A Customer by EPMD
I think that this is going to be a very interesting class!!
I have so many customers that I have to accommodate daily. Some are very nice but on the other had some can be a very irratated. When that occurs I try to keep my emotions under cover. At my job they say to keep a smile on your face because the client can hear a smile. The tone in your voice helps a lot. I go far and beyond my duties, especially when I have a termially ill patient. That gives me pleasure in helping them. I had one patient call and take to me about a hospital emergency room visit and she was out of state and she stated that she has been on the phone for over an hour and no one seems to be helping her. She has cancer and was visiting her son in
California. She lost her insurance card. I took the time to help her and issue another card. Well by the time the call was completed she sang a spiritual song incorperated my name in that song. By the end of the call I had tears in my eyes and joy in my heart. I was very happy to have been such a blessing in this ladies life.
My expectations of this class are to learn good customer service skills. I would like to learn how to use customer service skills to my benefit. I work on computers and answer technical service calls for the business that I work for. I believe this class will help me assist the customers better. I will be able to assist them with their problems and find solutions quicker and easier. I would like to get as many certifications as I can so it is possible that I may try to get my certification in this field.
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