I have learned a lot in this class; such as how to treat upset costomers. I learned not to lash back at them. Also that technical writing is more important than ever. I also learned diffrent ways to handle stress and how to minimize it. That is the what I found most interesting in this class.
I learn that great telephone communcations is must. So thats one skill iknow i need while trying to run my own co. so i pretty much can say i learn a little more that i did'nt know.
I enhance my customer services knowledge to enable me to convey this knowledge to use at my current job. The greatest skill in which I acquired is dealing with diffcult customers. I hope to portray this information to my colleagues in which we can provide adquate service to our customers.
To me, many customer service techniques fall under the heading of being polite or using common sense. The things I probably learned most about were Help Desk organization styles and procedures. It's definitely something I'll have in the back of my mind whenever I call a business for support.
6 comments:
I have learned a lot in this class; such as how to treat upset costomers. I learned not to lash back at them. Also that technical writing is more important than ever. I also learned diffrent ways to handle stress and how to minimize it. That is the what I found most interesting in this class.
Learned a little bit more then I already knew. Learned a little bit more about how to handle stress and how to be a better TEAM player :)
I learn that great telephone communcations is must. So thats one skill iknow i need while trying to run my own co. so i pretty much can say i learn a little more that i did'nt know.
I enhance my customer services knowledge to enable me to convey this knowledge to use at my current job. The greatest skill in which I acquired is dealing with diffcult customers. I hope to portray this information to my colleagues in which we can provide adquate service to our customers.
To me, many customer service techniques fall under the heading of being polite or using common sense. The things I probably learned most about were Help Desk organization styles and procedures. It's definitely something I'll have in the back of my mind whenever I call a business for support.
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