Discuss a difficult customer situation. (see project 5-2, page 195) Also, try to exhibit empathy for another student based on the content of their post and post a reply.
My customer situation was about my cell phone. My cell phone screen went blank,and my new phone was to be dlivered in 2 weeks but it came 3 and a half weeks. I call my provider and started to fuss,i know i was wrong,but they got my point and my phone got to me a week later. It took so long because Chris the rep.just wrote it up,but didnt send for it.
my customer situation wa that i called my phone company about a month ago about ppl calling my house using private call.I talked to a rep. and he told me that he would fix my problem, and he also give me a code to check to make sure that it is working. And so he told me that he fixed my problem and that no one would call my house private anymore. The next month, this month, someone called my house again with a private call, and so i called back again and talked to the ppl, and he told me, that my problem was not fixed from the last time, and i told him i know it wasn't solved that is why i am calling him again. and so this time he fixed my problem, so they say, until i see someone call my house again.
My customer situation was with a cell phone company, I had to have my phone replaced and the woman that I spoke to on the phone was really nice but she had no idea what she was talking about. She told me there would be no problems at all when I brought the phone into the service location, but there was nothing but problems. So I would probably not recommend this company to anyone else.
My situation was that when I purchased my cell phone and the slide on it broke. When I took my phone back to the store I was told I had mishandled the phone and caused the break to happen. I spoke to the manager about it and was told I could just get another of the same type but told them that was unacceptable because the break might happen again. They did replace it with a different model after 3 days of arguing with them about the problem. Found out after the fact that my first choice of phone was prone to the breakage that happened to mine.
brandon...I feel for you guy. So many callers that do not publish their numbers and end up being telemarketers. So much for the DNC list that is supposed to eliminate those types of calls.
I used to work in a McDonald's and I had a situation with a customer. He had an order and at the moment of fixing it the runner missed a couple of items so he came back to me complaining. I was taking some other orders so I decided to call a manager. Out of a sudden, I felt a paper bag striking on my face and all I reacted to do was turn around grab a cup of hot coffee and throw it at him. I got fired after that... but I learned that when dealing with an agry customer, I should not follow their emotions but try to handle the situation so he/she can also calm down. The customer was mad at the store, left with a coffee wet shirt and I got fired.
I went through the drive thur at Burger King and ordered a sandwich thinking that everyone makes them the same-not. I ordered extra pickles and receive not 1, 2 or even 3 pickles. It seem like an extra 10 pickles plus onions. I have no problem with onions when it normally comes with the sandwich but this sandwich comes without onions I thought. the onions were strong and the smell engulfed my car and permeated the air. I was not to upset but I wish there was a standard to making that sandwich.
I had a situation come up at a local walmart just a week ago. I had gone in to get something from site to store but they did not have my item. Well i had verification that they recieved it and showed it to them. They called the corporate office and found out about it. The manager then came back and told me that i need to research how to click the button that says send to store. Now after being treated like an idiot i explained that i called corprate to order i didn't use the site. Then i said that they need to research how to listen to customers.
I was in a situation where the "customer" or recipient, so to speak was unhappy with my "service performance" On account of i'd been "pushing" for success for almost three hours i finally gave up and went to sleep.............
I had a customer actually come storming into RadioShack really mad because he racked up his cell phone bill by using all of his minutes. He basically just shouted at people, then walked out without us being able to say anything to him.
I work in the airline industry so it often seems to me that every customer is angry. One particular situation comes not mind that happened not too long ago. A customer got irate because her seat was given away to a standby passenger and she wouldn't be able to get on that flight, seeing as it was full. The reason her seat was given away is because she wasn't in the boarding area or on the plane 10 minutes prior to takeoff, as stated on the bottom of her boarding pass. Multiple pages for her to board were also made but went unanswered. So she runs up less than five minutes before the flight is scheduled for departure demanding to be let onboard. We refuse, referring her to the 10-minute rule and this infuriates her. She begins fussing and cussing calling everyone in a Southwest uniform everything but their name even going as far as citing the "skirt incident" that happened recently. We didn't make any progress in reasoning with her until we threatened blacklisting her from all future Southwest flights as well as calling the airport police to escort her out.
My situation came from my cell phone also. My screen on my razer had basically went blank and turned black so I took my phone to tmobile to see about getting another phone. They basically tried to blaim the whole incident on me and said I mishandled my phone.Instead of continuous arguing with them I just put my sim card in another phone and used that until my upgrade came up. Soon after my mom had the same type of razer as mine and her screen went blank and turned black also. So she called tmobile told them what happend and once again they tried to blaim it on her but after she argued with them for a bout an hour they finally gave her a new phone and i had the chance to upgrade to a newer phone.
17 comments:
My customer situation was about my cell phone. My cell phone screen went blank,and my new phone was to be dlivered in 2 weeks but it came 3 and a half weeks. I call my provider and started to fuss,i know i was wrong,but they got my point and my phone got to me a week later. It took so long because Chris the rep.just wrote it up,but didnt send for it.
my customer situation wa that i called my phone company about a month ago about ppl calling my house using private call.I talked to a rep. and he told me that he would fix my problem, and he also give me a code to check to make sure that it is working. And so he told me that he fixed my problem and that no one would call my house private anymore. The next month, this month, someone called my house again with a private call, and so i called back again and talked to the ppl, and he told me, that my problem was not fixed from the last time, and i told him i know it wasn't solved that is why i am calling him again. and so this time he fixed my problem, so they say, until i see someone call my house again.
jay.....well i think that you might just need to get another cell phone...lol....go to another company....lmao...
My customer situation was with a cell phone company, I had to have my phone replaced and the woman that I spoke to on the phone was really nice but she had no idea what she was talking about. She told me there would be no problems at all when I brought the phone into the service location, but there was nothing but problems. So I would probably not recommend this company to anyone else.
My situation was that when I purchased my cell phone and the slide on it broke. When I took my phone back to the store I was told I had mishandled the phone and caused the break to happen. I spoke to the manager about it and was told I could just get another of the same type but told them that was unacceptable because the break might happen again. They did replace it with a different model after 3 days of arguing with them about the problem. Found out after the fact that my first choice of phone was prone to the breakage that happened to mine.
brandon...I feel for you guy. So many callers that do not publish their numbers and end up being telemarketers. So much for the DNC list that is supposed to eliminate those types of calls.
I used to work in a McDonald's and I had a situation with a customer. He had an order and at the moment of fixing it the runner missed a couple of items so he came back to me complaining. I was taking some other orders so I decided to call a manager. Out of a sudden, I felt a paper bag striking on my face and all I reacted to do was turn around grab a cup of hot coffee and throw it at him. I got fired after that... but I learned that when dealing with an agry customer, I should not follow their emotions but try to handle the situation so he/she can also calm down. The customer was mad at the store, left with a coffee wet shirt and I got fired.
I went through the drive thur at Burger King and ordered a sandwich thinking that everyone makes them the same-not. I ordered extra pickles and receive not 1, 2 or even 3 pickles. It seem like an extra 10 pickles plus onions. I have no problem with onions when it normally comes with the sandwich but this sandwich comes without onions I thought. the onions were strong and the smell engulfed my car and permeated the air. I was not to upset but I wish there was a standard to making that sandwich.
Well, do as I do and don't answer any calls that you don't recognize. If it is important they will leave a message.
I had a situation come up at a local walmart just a week ago. I had gone in to get something from site to store but they did not have my item. Well i had verification that they recieved it and showed it to them. They called the corporate office and found out about it. The manager then came back and told me that i need to research how to click the button that says send to store. Now after being treated like an idiot i explained that i called corprate to order i didn't use the site. Then i said that they need to research how to listen to customers.
I was in a situation where the "customer" or recipient, so to speak was unhappy with my "service performance" On account of i'd been "pushing" for success for almost three hours i finally gave up and went to sleep.............
Waka...waka....waka
Brandon,
I believe the do not call list is about to expire. Best way to handle those guys is to use an air horn.
I had a customer actually come storming into RadioShack really mad because he racked up his cell phone bill by using all of his minutes. He basically just shouted at people, then walked out without us being able to say anything to him.
Watching the video made me realize that customer service has changed greatly “for the worse” we live in a selfish society.
I work in the airline industry so it often seems to me that every customer is angry. One particular situation comes not mind that happened not too long ago. A customer got irate because her seat was given away to a standby passenger and she wouldn't be able to get on that flight, seeing as it was full. The reason her seat was given away is because she wasn't in the boarding area or on the plane 10 minutes prior to takeoff, as stated on the bottom of her boarding pass. Multiple pages for her to board were also made but went unanswered. So she runs up less than five minutes before the flight is scheduled for departure demanding to be let onboard. We refuse, referring her to the 10-minute rule and this infuriates her. She begins fussing and cussing calling everyone in a Southwest uniform everything but their name even going as far as citing the "skirt incident" that happened recently. We didn't make any progress in reasoning with her until we threatened blacklisting her from all future Southwest flights as well as calling the airport police to escort her out.
My situation came from my cell phone also. My screen on my razer had basically went blank and turned black so I took my phone to tmobile to see about getting another phone. They basically tried to blaim the whole incident on me and said I mishandled my phone.Instead of continuous arguing with them I just put my sim card in another phone and used that until my upgrade came up. Soon after my mom had the same type of razer as mine and her screen went blank and turned black also. So she called tmobile told them what happend and once again they tried to blaim it on her but after she argued with them for a bout an hour they finally gave her a new phone and i had the chance to upgrade to a newer phone.
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