Please post about your work experience in customer service. Do you like working with external customers? Could you picture yourself working in a help desk setting?
I've never worked in a help-desk setting before, and I can't picture myself working in that type of setting either. Ignorance is one of my pet peeves, and the rumor is that a lot of ignorant people call into customer service.
I've worked in customer service while I was in the navy and it was stressful at times. I didn't work with external customers because it was all within the military. I could picture myself working in a help desk setting but I really wouldn't want to.
I have already worked in a help desk environment before. I worked for Canon ITS. It was a pretty boring job after doing it day in and day out. You did get your share of rather strange calls.
I haven't had the pleasure of working with customers whatsoever. The most I have done in the field of customer service is being the customer. I could probably picture myself in a help-desk setting.
I have worked in jobs that deal with external customers all my life. My Mom owned a dress shop for 28 years and I was exposed to the importance of GREAT customer service very early. From there I waited tables and worked as a server in resturants until joining the Coast Guard. My last job in the Coast Guard our external customers were the entire CG along with other agencies. After my completion of school here at ECPI I may be in charge of a department with the help desk in it! I don't see myself in my current position in the CG as a help desk employee.
I've never worked at a help desk or any kind of customer service type job. I think it would be an ok Job. I like talking to people, even if they are morons who dont know how to plug something in. I think it would be a challenge to make myself understood, and to try to understnd the customer's problems.
I have experience in the help desk for 10 years in the military. I could work as a help desk rep or tech service, but only if the company offered advancement. Working and dealing with fustrated customers on a daily basis for 8 to 9 hours a day does not sound very appealing to me for a job.
i've waited tables <(>.<)> and i've worked at best buy as thier wireless guy, so i'm used to working with customers and with cell phone customers tech support FTL. XD
I've worked at a help desk before, but it was only to tell the callers that the lady that worked there was out at the moment. I still don't know why they didn't just use an answering machine. I have no problem with helping people but I hate talking on the phone, so help desk work isn't for me.
My past work experience with customer service was with people I knew. Now I work at Home Depot and deal with all sorts of different people. Its not that bad working with external people but I dont think I would want to work at a help help desk.
Anyways, I work at a McD's as a shift manager... I've had plenty of experience at customer service, but believe me when I say I don't enjoy a whole lot of it... >.>
I could. people sometimes ask me for technical help with computers or cameras or whatever. However, i don't know if i'd enjoy working in a help-desk environment. From what i understand about it so far, most of the people that call ask really simple questions.
My work experience in customer service includes interactin with customer in the field while working field customer service for a utility company. I have also worked as a dispatcher at the same utility company performing customer service over the phone. I have also dealt with customers while working in the field as a roofing and sheetmetal mechanic for NRHA. I enjoy working with customers in the field because I prefer to deal with people in a face to face environment. The prospect of working in a help desk setting would not interest me that much. I prefer field service assignments.
I prefer to work with external customers for many different reasons. I am currently working in an office setting now and prefer to do everything on the phone. The vendors and I have good relationship and conversations, but I am sure if in person maybe a bit different, who knows.
I have never work in customer service before but I have worked with the public. It is very stressful, People can be very rude at times no matter how nice you are trying to be.
I've never worked at a help desk before, and frankly, I would rather eat bugs. The closest I've came to customer service was when I worked in the facilities department of a law firm. The attorneys and their staff (over 100 attorneys!!) and the administrative staff were our customers. I learned how to delicately handle difficult people and have them feel that they're problems were resolved or were being worked on. Fun stuff...
Although I work in the corporate world, I have never had the misfortune of working in a help desk setting. I do, however, deal with internal customers from other departments on a daily basis. My communications with those clients are mostly in the form of emails. I prefer to communicate through emails mainly because when phrased correctly, it is difficult to determine if I am being sincere or just sarcastic. In some ways, having to accommodate internal customers can be more challenging than external ones for the simple fact that you will have to work with those same individuals again in the future. I believe that if I were to be placed on any call center environment within my office, both the company and the customer would lose out.
I worked with customers in many settings, in the Navy as well as civillian, happily, under pressure, and without any gratification. To answer the question of do I like working with external cusotmers, I will tell a short story. When I joined the Navy in 2003, I sat down with the guy behind the desk at MEPS and discussed what I wanted to do in the Navy. He asked "what do you want to do?" I said "Anything that doesn't involved customer service". So I became a spook (CTN), and shortly after I got to my first command, I realized there is simply no way to avoid working with customers. In response to the third question (could I see myself working in a help desk setting) I use much self control in answering...a very strong no.
My customer service experience is limited when it comes to a help desk setting but being in the Navy I deal with all types of people. I don't like answering questions people already know the answer to so I don't know how long I would last working at a help desk.
well i have to say i worked at a restaurant for a while and i would always have to be the one to listen to the customers complaints and make sure that they were satisfied. most of the other workers were very impatient and didnt want to deal with thier attitude. i had realized that they customers deserved to be atisfied beause they dont have to come back so i would always try to make them feel appreciated.
I deal with customers from all walks of life. One of my responsibilities is to provide quality customer service without offending them. It's difficult at first but I got it down to an art. As far as working in a help desk setting, it's not for me. I'm slightly deaf and can't sit still for more than an hour.
I have never worked at a help-desk, nor do I have any urge to, but I do currently work at OfficeMax. OfficeMax uses various customer service policies, such as never asking a close-ended question.
I currently work in customer service in away. I don't mind dealing with people that actually want help, but when you get people that try to resist you I don't like that. I could not see myself working in customer service long term.
I have worked at a help desk that supported the US government. We were not concerned on the amount of calls that were received but focused on the quality of service that was provided to the customer.
I think we have all worked in some type of customer service/ help- desk setting, employment is help! I currently work customer service and I am miles pass of being stressed out or giving them the satisfaction to make my blood boil. I realized the best output to getting back to them is a smile with a blank stare..... Make them think your crazy, sometimes people just want to vent.
I've worked in different environmental settings over my 15 years of working and I have worked as a customer service representative. I may say from experience that at some times it is not an easy job. You meet some of your customers that you want to give them the best service there is, and continue to have them as your customers,but on the other hand you meet some customers that just take a dislike to you and you cannot satisfy them no matter what kind of excellent service you provide to them. As a customer representative it is a challenging and rewarding job as long as you know how to handle customer complaints as well. I could picture myself working as a help desk setting.
I currently work in what could be considered internal customer service. One of the largest things that I could pass on to anyone is to manage your customers expetations. Let them expect less but always give them more. Let your personality work for you not against you. Show emotion to make them feel closer to you. Let there concerns be your concerns. And don't ever let them feel stupid even if they are.
The current job that I have is working for an internal help desk and IT department. I have been working there for the past 10 years with different companies. This position is a great job to me. At this time, I’m in the process of trying to move into management. The job of working in external help desk doesn’t appeal to me.
30 comments:
I've never worked in a help-desk setting before, and I can't picture myself working in that type of setting either. Ignorance is one of my pet peeves, and the rumor is that a lot of ignorant people call into customer service.
I've worked in customer service while I was in the navy and it was stressful at times. I didn't work with external customers because it was all within the military. I could picture myself working in a help desk setting but I really wouldn't want to.
I could do but I think I would get tired of doing everyday.If I was helping someone to fix a problem on something that I like then it would be okay.
I have already worked in a help desk environment before. I worked for Canon ITS. It was a pretty boring job after doing it day in and day out. You did get your share of rather strange calls.
I haven't had the pleasure of working with customers whatsoever. The most I have done in the field of customer service is being the customer. I could probably picture myself in a help-desk setting.
I have worked in jobs that deal with external customers all my life. My Mom owned a dress shop for 28 years and I was exposed to the importance of GREAT customer service very early. From there I waited tables and worked as a server in resturants until joining the Coast Guard. My last job in the Coast Guard our external customers were the entire CG along with other agencies. After my completion of school here at ECPI I may be in charge of a department with the help desk in it! I don't see myself in my current position in the CG as a help desk employee.
I've never worked at a help desk or any kind of customer service type job. I think it would be an ok Job. I like talking to people, even if they are morons who dont know how to plug something in. I think it would be a challenge to make myself understood, and to try to understnd the customer's problems.
I have experience in the help desk for 10 years in the military. I could work as a help desk rep or tech service, but only if the company offered advancement. Working and dealing with fustrated customers on a daily basis for 8 to 9 hours a day does not sound very appealing to me for a job.
i've waited tables <(>.<)> and i've worked at best buy as thier wireless guy, so i'm used to working with customers and with cell phone customers tech support FTL. XD
::Shadow priest>all::
mica , alterac mountains
EPIC shadow priest :)
I've worked at a help desk before, but it was only to tell the callers that the lady that worked there was out at the moment. I still don't know why they didn't just use an answering machine. I have no problem with helping people but I hate talking on the phone, so help desk work isn't for me.
My past work experience with customer service was with people I knew. Now I work at Home Depot and deal with all sorts of different people. Its not that bad working with external people but I dont think I would want to work at a help help desk.
Anyways, I work at a McD's as a shift manager... I've had plenty of experience at customer service, but believe me when I say I don't enjoy a whole lot of it... >.>
I could. people sometimes ask me for technical help with computers or cameras or whatever. However, i don't know if i'd enjoy working in a help-desk environment. From what i understand about it so far, most of the people that call ask really simple questions.
My work experience in customer service includes interactin with customer in the field while working field customer service for a utility company. I have also worked as a dispatcher at the same utility company performing customer service over the phone. I have also dealt with customers while working in the field as a roofing and sheetmetal mechanic for NRHA. I enjoy working with customers in the field because I prefer to deal with people in a face to face environment. The prospect of working in a help desk setting would not interest me that much. I prefer field service assignments.
I prefer to work with external customers for many different reasons. I am currently working in an office setting now and prefer to do everything on the phone. The vendors and I have good relationship and conversations, but I am sure if in person maybe a bit different, who knows.
I have never work in customer service before but I have worked with the public. It is very stressful, People can be very rude at times no matter how nice you are trying to be.
I've never worked at a help desk before, and frankly, I would rather eat bugs. The closest I've came to customer service was when I worked in the facilities department of a law firm. The attorneys and their staff (over 100 attorneys!!) and the administrative staff were our customers. I learned how to delicately handle difficult people and have them feel that they're problems were resolved or were being worked on. Fun stuff...
Although I work in the corporate world, I have never had the misfortune of working in a help desk setting. I do, however, deal with internal customers from other departments on a daily basis. My communications with those clients are mostly in the form of emails. I prefer to communicate through emails mainly because when phrased correctly, it is difficult to determine if I am being sincere or just sarcastic. In some ways, having to accommodate internal customers can be more challenging than external ones for the simple fact that you will have to work with those same individuals again in the future.
I believe that if I were to be placed on any call center environment within my office, both the company and the customer would lose out.
I worked with customers in many settings, in the Navy as well as civillian, happily, under pressure, and without any gratification. To answer the question of do I like working with external cusotmers, I will tell a short story. When I joined the Navy in 2003, I sat down with the guy behind the desk at MEPS and discussed what I wanted to do in the Navy. He asked "what do you want to do?" I said "Anything that doesn't involved customer service". So I became a spook (CTN), and shortly after I got to my first command, I realized there is simply no way to avoid working with customers. In response to the third question (could I see myself working in a help desk setting) I use much self control in answering...a very strong no.
My customer service experience is limited when it comes to a help desk setting but being in the Navy I deal with all types of people. I don't like answering questions people already know the answer to so I don't know how long I would last working at a help desk.
well i have to say i worked at a restaurant for a while and i would always have to be the one to listen to the customers complaints and make sure that they were satisfied. most of the other workers were very impatient and didnt want to deal with thier attitude. i had realized that they customers deserved to be atisfied beause they dont have to come back so i would always try to make them feel appreciated.
I deal with customers from all walks of life. One of my responsibilities is to provide quality customer service without offending them. It's difficult at first but I got it down to an art. As far as working in a help desk setting, it's not for me. I'm slightly deaf and can't sit still for more than an hour.
I have never worked at a help-desk, nor do I have any urge to, but I do currently work at OfficeMax. OfficeMax uses various customer service policies, such as never asking a close-ended question.
I currently work in customer service in away. I don't mind dealing with people that actually want help, but when you get people that try to resist you I don't like that. I could not see myself working in customer service long term.
I have worked at a help desk that supported the US government. We were not concerned on the amount of calls that were received but focused on the quality of service that was provided to the customer.
I think we have all worked in some type of customer service/ help- desk setting, employment is help!
I currently work customer service and I am miles pass of being stressed out or giving them the satisfaction to make my blood boil. I realized the best output to getting back to them is a smile with a blank stare..... Make them think your crazy, sometimes people just want to vent.
I've worked in different environmental settings over my 15 years of working and I have worked as a customer service representative. I may say from experience that at some times it is not an easy job. You meet some of your customers that you want to give them the best service there is, and continue to have them as your customers,but on the other hand you meet some customers that just take a dislike to you and you cannot satisfy them no matter what kind of excellent service you provide to them. As a customer representative it is a challenging and rewarding job as long as you know how to handle customer complaints as well. I could picture myself working as a help desk setting.
I currently work in what could be considered internal customer service. One of the largest things that I could pass on to anyone is to manage your customers expetations. Let them expect less but always give them more. Let your personality work for you not against you. Show emotion to make them feel closer to you. Let there concerns be your concerns. And don't ever let them feel stupid even if they are.
The current job that I have is working for an internal help desk and IT department. I have been working there for the past 10 years with different companies. This position is a great job to me. At this time, I’m in the process of trying to move into management. The job of working in external help desk doesn’t appeal to me.
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