Project 5-2 OR 5-3, page 195, 7/22/08

Discuss here situations that cause frustration or anger. As technology users discuss top five situations that cause frustration or perhaps, anger. (see questions posed)

or

Discuss a difficult customer situattion as a service provider in the workplace. (Answer questions posed.)

Basically, Project 3-7, "Pay Attention When You Are The Customer"

Please note an example whereby you were the customer and experienced a great deal of frustration over how a call was handled. Please recap that experience here.

Compare perceptions and expectations page 45, 1-5

Describe a situation where your perception of an event was different from what you expected. (For example the result of a particular purchase or even a vacation.)

6/23/08 Feedback for CIS102

Do you have any suggestions to improve this course? Feel free to critique the course and provide any relevant feedback.

6/16/2008 Comment on short video or class content

Comment on anything of interest from today's class. If video didn't interest you, post about anything you learned today.

Communicating thoughout different culures

Critique the short film, please. Did you learn anything you didn't already know?

Welcome to Customer Service (term 5)

At work we typically interact with both internal and external customers. Do you like working with customers? Do you feel you work well with difficult customers? Do you have any particular coping mechanisms in place that enable you to deal effectively with difficult or perhaps even irate customers?

BTW, we hope to share some of these experiences in the classroom via some of our current events. So in the place of an actual current event we would like you to describe the scenario with the customer (or if you were the customer) and how the situation was handled. If you have any suggestions on how the service provider could have improved their services we'd like to hear about that; as well.