CIS102, 10/23/07 post today's work here, please

Project 5-3, in teams or individually.(page195)
Also, briefly project 5-8, how do you stay calm under pressure. (page 198)

CIS102, 10/09/07

Welcome class to Fundamentals of Customer Service. What are your expectations of this class? Would you like for me to propose an alternative to the final project? That proposal would include taking a certification on-line entitled the Help Desk Certification.

This cert can be found on expertrating.com, go to certs, go to sales and marketing and see Help Desk Certification. The cost is $9.95.

In summary, tell me whatever you want about this class and also if the cert should be offered as an alternative to the Customer Service Manual. (you'd have your choice of writing a manual or taking the $9.95 cert)

CIS102, Business Case Study, 9/24/07

I hope we all have realized the importance of employee satisfaction as it relates to customer satisfaction. Please post a comment in response to the case studies we watched tonight. Any companies of interest?

CIS102, Thursday, 9/20/07 Business Case Study

Discuss an observation concerning quality customer service as viewed on video. Any companies discussed within the video stand out in your mind for providing excellent service? (Ritz Carlton...what makes them special, for example) Any comments are welcomed.

CIS102 9/18/07 Difficult customer situation

Discuss a difficult customer situation. (see project 5-2, page 195) Also, try to exhibit empathy for another student based on the content of their post and post a reply.

CIS102 Fundamentals of Customer Service

What are your expectations for CIS102? Do you have any certs? What do you think about taking a Help Desk Certification? (expertrating.com)

Did you learn anything in CIS102?

What can you take with you, if anything, going forward? Ronni Marcus