Winning Telephone Skills

Post one interesting fact pertaining to winning telephone skills.

Thoughts about dealing with customers

Are you effective communicator? Can you deal effectively with emothional customers? Please share effective techniques that you've utilized in dealing with difficult customers.

Welcome to Customer Service

Please post any concerns or comments here please concerning customer service class. Do you have any customer service related videos you'd like to show the class? Do you have any suggestions or concerns? In other words, post whatever comments you may have concerning this class.

Discuss the pros of VRUs

Post responses to project 3-2.(list advantages and disadvantages) of VRUs)

Critique film, 'Communicating Between Cultures"

Did you learn anything from this film? If so what? Critique film, please.

Welcome to Customer Service

What are your expectations of the course? Do you have what it takes to work with external customers?

1/22/08 Staying calm while handling difficult customers

Please post techniques you utilize to calm yourself when facing a difficult situation. (If you work with customers consider how you effectively deal with difficult customer situations.) See Project 5-8, page 198.