Welcome to Customer Service

What are your expectations of the course? Do you have what it takes to work with external customers?

1/22/08 Staying calm while handling difficult customers

Please post techniques you utilize to calm yourself when facing a difficult situation. (If you work with customers consider how you effectively deal with difficult customer situations.) See Project 5-8, page 198.

Welcome to CIS102

Please post about your work experience in customer service. Do you like working with external customers? Could you picture yourself working in a help desk setting?

Feedback for CIS102, Ronni Marcus

Please provide any feedback for the course in this post. Remember, as we learned in this class, feedback can be a very effective tool. Are there any observations that you have concerning the course content or delivery?

Thank you in advance for your feedback. It has been a pleasure teaching you all, this term!

Chapter 5, project 5-3 one of your choice.

(If you prefer another project within chapter 5, then choose it and discuss.) Discuss a difficult customer situation or when you were a difficult customer.

Project 3-1, 117, 11/26 and 11/27

Grade a company based on their telephone technology. See project 3-1 for details.

What are your expectations for CIS102?

What do you hope to gain from taking CIS102, Fundamentals of customer service? Any special requests at this time?