Discuss the pros of VRUs

Post responses to project 3-2.(list advantages and disadvantages) of VRUs)

Critique film, 'Communicating Between Cultures"

Did you learn anything from this film? If so what? Critique film, please.

Welcome to Customer Service

What are your expectations of the course? Do you have what it takes to work with external customers?

1/22/08 Staying calm while handling difficult customers

Please post techniques you utilize to calm yourself when facing a difficult situation. (If you work with customers consider how you effectively deal with difficult customer situations.) See Project 5-8, page 198.

Welcome to CIS102

Please post about your work experience in customer service. Do you like working with external customers? Could you picture yourself working in a help desk setting?

Feedback for CIS102, Ronni Marcus

Please provide any feedback for the course in this post. Remember, as we learned in this class, feedback can be a very effective tool. Are there any observations that you have concerning the course content or delivery?

Thank you in advance for your feedback. It has been a pleasure teaching you all, this term!

Chapter 5, project 5-3 one of your choice.

(If you prefer another project within chapter 5, then choose it and discuss.) Discuss a difficult customer situation or when you were a difficult customer.