CIS102, Business Case Study, 9/24/07

I hope we all have realized the importance of employee satisfaction as it relates to customer satisfaction. Please post a comment in response to the case studies we watched tonight. Any companies of interest?

CIS102, Thursday, 9/20/07 Business Case Study

Discuss an observation concerning quality customer service as viewed on video. Any companies discussed within the video stand out in your mind for providing excellent service? (Ritz Carlton...what makes them special, for example) Any comments are welcomed.

CIS102 9/18/07 Difficult customer situation

Discuss a difficult customer situation. (see project 5-2, page 195) Also, try to exhibit empathy for another student based on the content of their post and post a reply.

CIS102 Fundamentals of Customer Service

What are your expectations for CIS102? Do you have any certs? What do you think about taking a Help Desk Certification? (expertrating.com)