Project 5-2 OR 5-3, page 195, 7/22/08

Discuss here situations that cause frustration or anger. As technology users discuss top five situations that cause frustration or perhaps, anger. (see questions posed)

or

Discuss a difficult customer situattion as a service provider in the workplace. (Answer questions posed.)

Basically, Project 3-7, "Pay Attention When You Are The Customer"

Please note an example whereby you were the customer and experienced a great deal of frustration over how a call was handled. Please recap that experience here.

Compare perceptions and expectations page 45, 1-5

Describe a situation where your perception of an event was different from what you expected. (For example the result of a particular purchase or even a vacation.)