Welcome to Customer Service (term 5)

At work we typically interact with both internal and external customers. Do you like working with customers? Do you feel you work well with difficult customers? Do you have any particular coping mechanisms in place that enable you to deal effectively with difficult or perhaps even irate customers?

BTW, we hope to share some of these experiences in the classroom via some of our current events. So in the place of an actual current event we would like you to describe the scenario with the customer (or if you were the customer) and how the situation was handled. If you have any suggestions on how the service provider could have improved their services we'd like to hear about that; as well.