Write a paragraph summarizing findings: (8/18/08)

http://www.businessknowhow.com/marketing/telephone-skills.htm

or
http://www.moneyinstructor.com/lesson/telephoneskills.asp

Welcome to CIS102 (Term 7)

AS you know, each one of us will need to work well with customers; whether they be internal (co-workers) or external customers. What experience do you have working with customers? Do you possess excellent customer service skills? How effective are you in dealing with difficult customer situations?

Anyone interested in a job or career in technical support? (Interesting enough, there are many job opportunities in this area.)