Monday, January 21, 2008
1/22/08 Staying calm while handling difficult customers
Please post techniques you utilize to calm yourself when facing a difficult situation. (If you work with customers consider how you effectively deal with difficult customer situations.) See Project 5-8, page 198.
Thursday, January 3, 2008
Welcome to CIS102
Please post about your work experience in customer service. Do you like working with external customers? Could you picture yourself working in a help desk setting?
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