Winning Telephone Skills

Post one interesting fact pertaining to winning telephone skills.

Thoughts about dealing with customers

Are you effective communicator? Can you deal effectively with emothional customers? Please share effective techniques that you've utilized in dealing with difficult customers.

Welcome to Customer Service

Please post any concerns or comments here please concerning customer service class. Do you have any customer service related videos you'd like to show the class? Do you have any suggestions or concerns? In other words, post whatever comments you may have concerning this class.