case studies 9/23/08

Describe any effective techniques/tools observed in providing excellent customer service.

Welcome to CIS102 term 200809

AS you know, each one of us will need to work well with customers; whether they be internal (co-workers) or external customers. What experience do you have working with customers? Do you possess excellent customer service skills? How effective are you in dealing with difficult customer situations?

Anyone interested in a job or career in technical support? (Interesting enough, there are many job opportunities in this area.)