Welcome class to Fundamentals of Customer Service. What are your expectations of this class? Would you like for me to propose an alternative to the final project? That proposal would include taking a certification on-line entitled the Help Desk Certification.
This cert can be found on expertrating.com, go to certs, go to sales and marketing and see Help Desk Certification. The cost is $9.95.
In summary, tell me whatever you want about this class and also if the cert should be offered as an alternative to the Customer Service Manual. (you'd have your choice of writing a manual or taking the $9.95 cert)
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33 comments:
I expect to learn about how to deal wtih impatient customers, understand the importance of customer service and how it relates to my career.
I expect to learn how to deal with people in a consumer like area, and learn the importance of customer service and properly dealing with those customers.
I expect to learn about customer service, and the alternative for the final project is a great idea.
Customer Service is really not something that I would like to do but I know that it is needed in every job that I will go to because it is a fact that every company has customers its just common sense and you will bump into them sooner or later.
i think this a good class it seems will be easy to learn more about the fundamentals of customer service
This class is alright and I think I will be taking the certification real soon.
I've had this wonderful teacher before and if this class is like her other class i'm going to learn a lot
hmmm...i didnt know there was goin to be a lot of workload and projects in this course???...so..my bad. thought it was goin to be more laidback? well, its just the first day...so who knows???
i do think the certification is justified...
It seems that in this class we can learn alot with dealing the customers and maybe other co-workers as well. It is the first day and already learned something that I didn't know before.
I think this class would be mainly focused on customer communication and listening skills. The help desk certification is good because it shows employers that you have some kind of knowledge of working with people.
I expect how to learn to handle disrespectful costumers and I think the alternative for the project is great..
I hope to learn how to be a little nicer to the upset customers and get a cert. Would do the cert for a final exam instead of the handbook.
I am hoping that I learn something new about something that I have been hit in the head with for the last 6 years. If anything I hope to be able to help others understand customer service better and learn better from them.
As far as the final goes I would rather get the cert.
Making a customer service manual is like taking the cert. It just shows you know what you are talking about in different ways. I plan to try the cert. As for the class, I hope to check what I already know, and learn something new.
I expect to learn how to properly deal with customers and co-workers. I believe giving the students a choice between the maual and the cert is a good idea. I would like to try to take the certification, but what if we don't pass? Would we have to also do the manual or what... ?
I expect to get a 100% and stand out in this class. I expect to learn how to be a better customer service agent. I would love to take the cert test.
I am not sure what to expect from this class. I think the idea about the certification is good and helpful.
I'm not really sure what to expect to learn with this course. I believe charisma and chutzpah can take care of all but the most vile of situations. I don't mind the cert idea for the final project as writing a full manual and then giving a report on it at the end REALLY doesn't appeal much to me.
i expect to learn more about how to treat costumers and all that stuff...i bet i will learn alot of new things becuase i had this teacher before and she is one of the best teachers in ECPI
I feel that a Certification as an alternative is a very good idea. It not only gives you a choice but it can be a benefit towards your career path.
Melony H.
I think thats a great idea. When i went to the website it did not discuus will it provide information before taking the test. I don't want to pay for the certification if im going to fail the test. I would like some info.
Well I tried to test out of this class today but I didn't do so well. But I guess I'm here for a reason so I expect to learn the importance of customer service......oh and I think I like that Help Desk Certification.. its only 10 dollars
I expect to learn how to be patient with customers becasue I can be impatient at times. I would like to learn how to handle different situations that can happen. Also, about the final project I would like to do the Help Desk Certification but I really don't want to pay $9.95. I wouldn't mind doing the Customer Service Manual I am kind of in between.
I expect to take from this class a better understanding of dealing with customers in a work environment, with a better understanding of dealing with said customers. Being able to choose an alternative to the final project sounds like a good idea.
I expect to learn how to deal with angry and irate customers. i also expect to learn how to give the best possible customer service that I can give. I think the cert is a good alternative to the final project
Every job I've always held has been customer service. If an individual is looking to persue a career in customer service, especially in help desk it does make the resume look good to have that Help Desk certification.
I'm skeptical about how this class will be able to help me improve in customer service, but we'll see. As for the final project, it's a good idea to have a choice, but when the choice is to do something for free or pay $9.95, I would rather choose free.
I feel that their is always room to learn more about dealing with customer service, due to the fact that I deal with customers everyday. I would rather take the certification other than the manual. The cert. would be a great experience to learn more.
Test or Manual
I think that there are a couple of major points that need to be taken into consideration when forming an opinion about the two options. The test appears to be based on a technician’s skills, or encouraged skills. The manual appears to be based on a helpdesk lead, or supervisor; not necessarily a help desk support technician. Another major item to note is the cost involved in the more directly relational objective. If one chooses the test in order to fill the requirement of the project the cost of the exam and retakes must be calculated into this equation. For what it is worth, I believe the test is a more direct link to the objectives of this class, but that is based on what the stated objectives are and not the test itself since I have not yet taken the exam in question.
I think taking the cert test could only be a good thing. You can't be compensated for certs that you don't have. But if you have your certs you can command a higher price for your work.
i expect to learn how to deal with customer to provide better service. I would rather get the cert which might be helpful in my future job.
In this class i want to learn the importance of customer service and how to deal with all different situations, especially stressful ones... For the final I think the Certification is good...
Sarah Gray
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